FAQ

1. How long do I have to return an item?

You may initiate a return within 30 days from receipt of the order.
Items cannot be returned or exchanged after 30 days from receipt of the order.
 
2. Which items are eligible for return? 

 All items are eligible for return.

To qualify for a general return, the item: 
- Must be in resalable condition 
- Must be free from scratches and/or defects 
- Must not have been installed 
- Must be in the original manufacturer’s box and packaging and be free of writing. 
- Must not be missing pieces 
- Must not be clearance/liquidations/closeout 
 
3. Will I need to pay for shipping to return an item? 

No.

If an item is deemed eligible for return, there will be no shipping charges for the return process. We’ll cover the cost of return shipping to ensure a seamless experience for our customers.

4. Is there a restocking fee?

 No. There is no restocking fee on returned items.

5. The item I received was defective. How do I get a refund?

You may initiate a return for a defective item within 30 days of receipt for a full refund. 

6. I received the wrong item. How do I get a refund?

You may initiate a return for an incorrect item within 30 days of receipt for a full refund. 

7.  How do I set up a return?

To start a return, please contact us at customercare@trovesome.com. Please send your returns at the following address:

Trovesome
50735 Amesburg Drive
Novi, MI 48374

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at customercare@trovesome.com

8. How do I cancel an order?

To cancel an order, please contact us at customercare@trovesome.com after placing an order.

If the order has not been shipped, we will cancel the order and issue you a refund, right away.

If the order has been shipped, you may either refuse to accept the shipment upon delivery or initiate a return for the item within 30 days from receipt of the item.

9. When should I expect my refund?

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. Please allow 1-2 Business days for us to complete this process.  

If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at customercare@trovesome.com.

For refused shipments, credit will be issued within 1-2 business days from receipt of the ‘refused’ item.

10. Why are some items sold out?

As a new business, we're starting with a limited inventory to ensure quality and service. We're working hard to restock popular items quickly. Thank you for your understanding.